Complaints Resolution

TAF

Disclosure and Declaration

The Advisory Firm (Pty) Ltd (TAF) is registered under the laws of the South African Government. TAF is a licensed Financial Services Provider in terms of section 8 of the Financial Advisory and Intermediary Services Act (FAIS), license number 48726 authorised to render financial advisory and intermediary services for long-term insurance, short-term insurance, investments, pension fund benefits, participatory interests in collective investment schemes and health
services benefits

Authorised Financial Service Provider

The Advisory Firm is an authorised financial provider (FSP number 48726) in terms of Section 8 of the FAIS Act.

FSP Name
The Advisory Firm (PTY) LTD
Registration Number
017/300927/07
Contact Person
Umar Kaprey
Email
umar@advisoryfirm.co.za
Telephone Number
021 79 70814
Compliance Officer
Name
Mariaan Visser
Telephone Number
082 828 8095 or 021 555 4121
Email
mvisser@masthead.co.za
Practice Number
67
CO Number
6183
Website
www.masthead.co.za

TAF

Complaints Procedure

Should you wish to pursue a complaint against a key individual or representative of The Advisory Firm (Pty) Ltd, you should address the complaint in writing to us at www.advisoryfirm.co.za If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, You can request assistance from the Ombudsman if you believe that your complaint has not been resolved satisfactorily by us within 6 weeks of lodging your complaint. You need to refer the dispute to the Ombud within 6 months of the issue remaining unresolved.

THE ADVISORY FIRM (PTY) LTD.

AN AUTHORISED FINANCIAL SERVICE PROVIDER

Reg No 2017/300927/07

FSP NO 48726

CMS ORG NO 4648

14 Harvard Drive, Lansdowne, Cape Town, 7780

info@advisoryfirm.co.za

(+27) 21 797 0814

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